Luxor FrontDesk · 24/7 Customer Intake

Turn missed calls
into booked jobs.

Luxor FrontDesk gives service businesses 24/7 call coverage, lead qualification, appointment booking, and clean job summaries — without adding front-office headcount.

Incoming Call
7:42 PM · After hours
Inbound caller · (825) 555-0142
FrontDesk answering & qualifying…
Service TypeRoof leak — interior
Address418 Cedar Ave
UrgencyHigh
Inspection booked · Tue 9:00 AM
BOOKED

24/7

Call coverage

0

Missed-call voicemails

Day 1

Consistent intake

1 summary

Per call, every time

The Problem

Missed calls cost real jobs.

Service businesses lose opportunities when calls come in after hours, during jobs, on weekends, or when the office is overloaded. Luxor FrontDesk captures those calls, gathers the right information, and turns them into organized next steps.

Missed calls after hours
Slow response during busy periods
Incomplete customer details
Manual appointment coordination
Unclear job notes
Lost leads from voicemail or delayed callbacks
Capabilities

What FrontDesk handles

Answers customer calls

Picks up every call using your business information and intake rules — day, night, and weekends.

Qualifies leads & requests

Screens the service request so real jobs are separated from noise before they reach your team.

Captures the details

Names, addresses, contact details, and a clear description of the job — every time.

Books appointments

Schedules inspections or appointments directly into your booking flow.

Sends structured summaries

Delivers a clean, consistent summary to the team with the next action attached.

Routes urgent requests

Flags emergencies and time-sensitive jobs so the right person sees them first.

Keeps intake consistent

Every caller is handled the same professional way — no skipped questions, no lost leads.

Industry Fit

Built for service businesses. Especially useful for roofing.

For roofing companies, FrontDesk can answer storm calls, qualify roof issues, capture addresses and job details, book inspections, and send the team a clean summary before anyone is dispatched.

Leak callsStorm damage inquiriesInspection requestsRepair requestsNew roof inquiriesEmergency triageInsurance-related job intake
Storm-call triage
Address captured
Roof leak · 22 Birch Rd
Emergency triage
Active leak → flagged urgent
Inspection booked
Next-day, 8–10 AM
Insurance intake
Claim details captured
Summary dispatched
Sent to on-call crew
The Payoff

Why businesses use it

Capture leads after hours
Reduce missed calls
Book inspections faster
Qualify jobs before dispatch
Improve customer response time
Reduce admin workload
Create cleaner job records
Avoid hiring another full-time coordinator for basic call coverage
The Flow

How it works

1

Customer calls your business

Inbound calls are answered immediately — including after hours, on weekends, and during busy stretches.

2

FrontDesk answers on your terms

It responds using your business information, services, and intake rules — the way you'd want a coordinator to.

3

It collects the details

Customer contact information, address, job requirements, and urgency are captured in a structured format.

4

It books or flags the request

FrontDesk schedules an appointment, or flags the request for follow-up when a person needs to weigh in.

5

Your team gets a clean summary

A structured summary with the recommended next action lands with your team, ready to act on.

The Output

Clean summaries your team can act on.

Every call ends as a structured record — the same fields, every time — so your team can dispatch, schedule, and follow up without chasing details.

FrontDesk is not a chatbot. It is a structured customer intake system for businesses that rely on phone calls to win and schedule work.
Job Intake Summaryauto-generated
CustomerMaria Delgado
Phone(825) 555-0142
Address418 Cedar Ave, Unit 2
Service TypeRoof leak — interior ceiling
IssueActive drip in upstairs bedroom after storm
UrgencyHigh
Preferred AppointmentTue, 9:00–11:00 AM
Photos / Attachments2 photos received
Recommended Next StepDispatch inspection — same week
Assigned Team MemberUnassigned — awaiting dispatch
NotesCaller is the homeowner. Insurance claim likely.

Not a chatbot. A structured customer intake system for businesses that rely on phone calls to win and schedule work.

Pricing

Simple monthly pricing

FrontDesk is designed to cost less than hiring another front-office coordinator — while giving your business consistent 24/7 intake coverage.

Book a Demo

See FrontDesk handle a live call.

Tell us about your business and call volume, and we'll show you exactly how intake, booking, and summaries would work for your team.